Member Service Representative I

Turn everyday transactions into meaningful member relationships.

$18.00–$22.00/hour | Full-Time | In-Branch

At Chief Financial Credit Union, a great branch visit is about more than completing a transaction. It’s about making someone feel welcome, listening to what they need, and helping them leave confident about their next step.

We’re hiring Member Service Representative I for our Oakland County branches in Rochester, Pontiac, and Troy. Whether a member stops in to make a deposit, open an account, ask about a payment, or get help with digital banking, you’ll provide accurate service and a personal connection.

What You’ll Do

• Assist members in the branch, by phone, and through other assigned service channels.
• Process deposits, withdrawals, payments, transfers, and other transactions accurately.
• Open, close, and maintain consumer accounts.
• Answer account questions and help resolve routine service concerns.
• Ask questions to understand members’ needs and recommend appropriate products, services, and digital tools.
• Explain account features and help members use online and mobile banking.
• Balance your cash drawer and complete end-of-day procedures.
• Follow verification, security, confidentiality, and fraud-prevention procedures.
• Keep member records and transaction documentation accurate.
• Know when a request needs additional review and involve the right teammate.
• Help maintain an organized and welcoming branch.

What Makes You a Great Fit

You enjoy helping people, pay attention to details, and take ownership of your work. You can make a member feel comfortable asking a question while staying focused on accuracy and account security.

We’re looking for someone with:

• A high school diploma or GED.
• One month to one year of similar or related experience, ideally in a credit union, bank, retail, cash-handling, or customer-service setting.
• Clear, professional communication skills in person and by phone.
• Comfort handling cash and learning multiple computer systems.
• Good judgment, dependability, and a team-oriented approach.
• A willingness to recommend products and services when they genuinely fit a member’s needs.

You should also be comfortable working toward individual and branch service, accuracy, quality, and performance expectations.

Pay, Benefits, and Schedule

Pay: $18.00–$22.00 per hour, based on relevant experience, skills, and qualifications.

Chief offers Blue Cross Blue Shield PPO and BCN HMO medical options with a $500 deductible, employer contributions toward medical, dental, and vision premiums, an eligible medical insurance waiver rebate, a 401(k) employer contribution, $50,000 in employer-paid life insurance, employer-paid short-term and long-term disability coverage, paid holidays, vacation and PTO, and tuition reimbursement after one year of employment, subject to program terms.

This is a full-time, in-branch position. The regular schedule is Monday–Friday, 8:40 a.m.–5:15 p.m., with rotating late nights until 6:00 p.m. and rotating Saturdays from 8:45 a.m.–12:15 p.m.

This position requires the ability to sit or stand for extended periods, use computers and standard branch equipment, and occasionally lift or move items weighing up to 20 pounds. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential responsibilities of the position.

If you believe great service means listening, helping, and getting the details right, we’d love to meet you. Apply today.

Member Service Representative II

Build relationships. Find opportunities. Help members move forward.

$20.00–$25.00/hour | Full-Time | In-Branch

At Chief Financial Credit Union, great service starts with listening—and it grows when you recognize another way to help. A conversation about a checking account might reveal a need for a better savings option, a loan, or a digital tool that makes everyday banking easier.

As a Member Service Representative II at our Dearborn branch, you’ll handle complex transactions and member concerns with confidence. You’ll also take an active role in growing member relationships: asking thoughtful questions, recommending relevant solutions, and contributing to branch and Credit Union goals.

This is a senior service role without direct supervisory responsibility. You’ll serve members daily while sharing your knowledge and strong service habits with newer teammates.

What You’ll Do

• Assist members in person, by phone, and through other assigned service channels.
• Independently handle complex transactions, advanced account maintenance, and higher-level service requests.
• Open, close, and maintain consumer accounts in accordance with Credit Union procedures.
• Ask questions that uncover members’ financial needs and recommend appropriate accounts, loans, services, and digital solutions.
• Follow through on opportunities and referrals, helping members take the next step toward a solution.
• Contribute to individual, branch, and Credit Union service and growth goals through consistent, needs-based conversations.
• Research and resolve member concerns within your authority, aiming to provide a complete answer whenever possible.
• Use sound judgment to identify exceptions, higher-risk situations, and matters that need escalation.
• Balance your cash drawer and complete end-of-day procedures accurately.
• Protect member information by following verification, confidentiality, security, and fraud-prevention procedures.
• Keep records, reports, and transaction documentation accurate and timely.
• Support newer employees by answering questions, sharing knowledge, and modeling effective member conversations.
• Help maintain a professional, organized, and welcoming branch environment.

What Makes You a Great Fit

You’re confident with the everyday work of a branch and ready to take ownership of more complex situations. You know that sales and service work together: you listen carefully, make a relevant recommendation, and follow through without making a member feel pressured.

We’re looking for someone with:

• A high school diploma or GED.
• One to three years of similar or related experience.
• Experience handling financial transactions and servicing accounts accurately.
• A track record of identifying customer or member needs and recommending relevant products or services.
• The confidence to initiate conversations, make referrals, and work toward branch and Credit Union goals.
• The ability to resolve many member questions independently while recognizing when to escalate.
• Strong communication skills, discretion, and tact with members and coworkers.
• A working knowledge of financial products, digital services, account security, and internal controls.
• Comfort learning and using core banking systems and other technology.
• A willingness to mentor peers and contribute to a strong branch team.

Pay, Benefits, and Schedule

Pay: $20.00–$25.00 per hour, based on relevant experience, skills, and qualifications.

Chief offers Blue Cross Blue Shield PPO and BCN HMO medical options with a $500 deductible, employer contributions toward medical, dental, and vision premiums, an eligible medical insurance waiver rebate, a 401(k) employer contribution, $50,000 in employer-paid life insurance, employer-paid short-term and long-term disability coverage, paid holidays, vacation and PTO, and tuition reimbursement after one year of employment, subject to program terms.

This is a full-time, in-branch position. The regular schedule is Monday–Friday, 8:40 a.m.–5:15 p.m., with rotating late nights until 6:00 p.m. and rotating Saturdays from 8:45 a.m.–12:15 p.m. The role may occasionally support another Chief location as needed.

This position requires the ability to sit or stand for extended periods, use computers and standard branch equipment, and occasionally lift or move items weighing up to 20 pounds. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential responsibilities of the position.

If you’re ready to solve tougher problems, grow member relationships, and help your branch reach its goals, apply today.

Use Your Collections Experience to Help People — Not Just Collect Payments.

$22.00–$25.00/hour | Full-Time | Hybrid Opportunity After Training

At Chief Financial Credit Union, collections looks a little different.

Of course, our goal is to resolve delinquency and protect the Credit Union. But we also know there's a person behind every past-due account — and the right conversation can make a real difference.

We're looking for an experienced Collections Specialist II who knows how to balance empathy with accountability. Someone who can ask for payment, negotiate solutions, hold members accountable, and take appropriate collection action when necessary — while still treating every member with dignity and respect.

If you have experience in collections, loan servicing, lending, banking, or credit unions and want to use those skills in a member-focused environment, we'd love to meet you.

Why You'll Want to Work Here

Along with a competitive $22.00–$25.00/hour pay range, eligible full-time employees receive a comprehensive benefits package including:

• Blue Cross Blue Shield PPO or BCN HMO medical coverage with a $500 deductible
• Employer contributions toward medical, dental, and vision premiums
• $50,000 in life insurance — 100% employer paid
• Short-Term and Long-Term Disability — 100% employer paid
• 401(k) employer contribution
• Paid holidays
• Generous vacation and paid time off
• Insurance waiver rebate for eligible employees who don't need medical coverage through Chief
• Tuition reimbursement after one year of employment (qualifying terms apply)

What You'll Do

As a Collections Specialist II, you'll manage delinquent consumer loans and deposit accounts while working directly with members to determine the best path forward.

You'll:

• Contact members regarding delinquent loans and accounts and work toward bringing accounts current.
• Talk with members about their financial circumstances and identify realistic repayment solutions.
• Negotiate and establish payment arrangements and follow up on commitments.
• Analyze financial situations and determine appropriate next steps when traditional repayment arrangements aren't successful.
• Manage credit reporting disputes and negative deposit accounts.
• Prepare accounts for repossession or legal action when other collection efforts have been exhausted.
• Monitor accounts for potential fraud or other concerns.
• Maintain accurate documentation of collection activity, member conversations, commitments, and follow-up.
• Work toward individual and department collection goals while providing professional, respectful member service.

This isn't a role where every account or every conversation looks the same. Good judgment matters.

What We're Looking For

We're looking for someone who already understands the fundamentals of collections and is ready to handle more complex accounts and conversations.

You may be a great fit if you:

• Have previous collections, lending, loan servicing, banking, credit union, or financial services experience.
• Are comfortable discussing delinquency and confidently asking for payment.
• Can balance member service with accountability.
• Know how to negotiate, problem-solve, and work toward mutually workable solutions.
• Understand when an account requires additional collection action.
• Communicate confidently and professionally by phone and in writing.
• Can manage multiple accounts, follow-up dates, commitments, and deadlines.
• Maintain accurate documentation and pay close attention to detail.
• Are comfortable working toward individual and department performance expectations.
• Handle confidential and sensitive financial information professionally.
• Have a high school diploma or GED.

Schedule

Monday–Friday | 8:40 a.m.–5:15 p.m.

Team members also participate in a rotation that includes:

• Late nights until 6:15 p.m.
• Saturdays from 8:40 a.m.–12:15 p.m.

Hybrid Opportunity After Training

This position is classified as an in-office role. We believe being together during training is important to learning our systems, understanding our culture, and building strong connections with your team.

Once fully trained and consistently meeting performance expectations, employees may have the opportunity to work remotely 1–2 days per week, based on department and business needs.

Remote work is not guaranteed and may vary over time.

A Different Approach to Collections

We aren't looking for someone who believes successful collections simply means making the most calls or demanding payment.

We're looking for someone who can get results while understanding the member on the other end of the conversation.

Sometimes success means collecting a payment in full. Sometimes it's creating an arrangement that gets an account back on track. Other times, it's recognizing that additional collection action needs to be taken.

The common thread is knowing how to approach each situation with confidence, good judgment, empathy, and accountability.

If that's how you approach collections, we want to hear from you.

Apply today to join Chief Financial Credit Union as our next Collections Specialist II.

Help Members Find a Way Forward

$20.00–$25.00/hour | Full-Time | In-Office Training + Potential Hybrid Flexibility

Collections at Chief Financial Credit Union is about more than collecting a past-due payment. It’s about helping people.

Life happens. A job changes. An unexpected expense comes up. A member falls behind. That’s where you come in.

As a Collector II, you’ll work directly with members to understand their situation, talk through options, and find realistic solutions that help them get back on track — while also protecting the Credit Union and managing delinquency responsibly.

We’re looking for an experienced collections professional who knows how to balance empathy with accountability, navigate difficult conversations with confidence, and turn challenging situations into positive member experiences.

In-Office Training + Potential Hybrid Opportunity

This position is classified as an in-office role. We believe being together during training is important to learning our systems, understanding our culture, and building strong connections with your team. Once fully trained and consistently meeting performance expectations, employees may have the opportunity to work remotely 1–2 days per week, based on department and business needs. Remote work is not guaranteed and may vary over time.

More Than a Paycheck

We know your benefits matter, too. Chief Financial Credit Union offers a competitive benefits package designed to support you and your family, including:

• Medical insurance — Blue Cross Blue Shield PPO and BCN HMO options with a $500 deductible

• Employer contribution toward medical, dental, and vision premiums

• Insurance waiver rebate for eligible employees who do not need medical coverage through Chief

• 401(k) employer contribution

• $50,000 in employer-paid life insurance

• Employer-paid Short-Term Disability (STD) and Long-Term Disability (LTD) coverage

• Paid holidays

• Generous vacation and PTO

• Tuition reimbursement Program after one year of employment (qualifying terms apply)

What You'll Do

In this role, you’ll manage more complex delinquent accounts and work directly with members to determine the best path forward. You will:

• Connect with members regarding delinquent loans and accounts and help identify solutions to bring them current.

• Listen to members, understand their financial circumstances, and provide thoughtful guidance on repayment options.

• Develop customized payment arrangements when appropriate and follow through to ensure commitments are met.

• Analyze borrowers' financial situations and determine appropriate next steps when traditional repayment arrangements aren't successful.

• Manage more advanced collection activities, including credit reporting disputes, negative deposit accounts, repossession preparation, and accounts requiring legal action.

• Maintain accurate, timely documentation of collection activity and member interactions.

• Identify potential fraud or account concerns and take appropriate action.

• Work closely with your teammates and leadership to meet department goals and provide an outstanding member experience.

• Stay current on Credit Union procedures, compliance requirements, and collection best practices.

What Makes Someone Successful Here?

You understand that being successful in collections doesn't mean treating every member the same.

You're able to have direct conversations about money while remaining respectful and professional. You ask good questions. You listen. You know when flexibility can create a successful outcome — and when it's time to take the next collection step.

You’ll be a great fit if you:

• Have previous collections, lending, financial services, or closely related experience and are ready to take on more complex accounts.

• Are comfortable discussing delinquency and asking for payment while maintaining a member-service mindset.

• Have strong judgment and can balance helping the member with protecting the Credit Union.

• Can analyze financial information and use it to recommend appropriate solutions.

• Communicate confidently and professionally by phone and in writing.

• Stay organized and accurately document conversations, commitments, and account activity.

• Can handle sensitive and sometimes difficult conversations with tact, diplomacy, and confidentiality.

• Enjoy solving problems and finding a path forward.

• Are comfortable working toward individual and department performance expectations.

• Have a high school diploma or GED.

Your Schedule

This is a full-time position with a regular schedule of:

Monday–Friday | 8:40 a.m.–5:15 p.m.

Team members also participate in:

Rotating Saturdays from 8:40 a.m.–12:15 p.m.

Pay

$20.00–$25.00 per hour

Pay within the range will be based on relevant experience, skills, and qualifications.

Why This Role Matters

Behind every delinquent account is a person and a situation that may be more complicated than a number on a screen.

As a Collector II, you have the opportunity to make a difficult conversation productive. Sometimes that means helping a member create a payment plan they can realistically maintain. Other times, it means clearly explaining what needs to happen next and following through.

Either way, you'll play an important role in helping our members navigate financial challenges while protecting the financial strength of their Credit Union.

If you're an experienced collections professional who believes you can be compassionate and accountable, member-focused and results-driven, we'd love to meet you.

Ready to help members find their next step? Apply today.