Help Members Find a Way Forward

$20.00–$25.00/hour | Full-Time | In-Office Training + Potential Hybrid Flexibility

Collections at Chief Financial Credit Union is about more than collecting a past-due payment. It’s about helping people.

Life happens. A job changes. An unexpected expense comes up. A member falls behind. That’s where you come in.

As a Collector II, you’ll work directly with members to understand their situation, talk through options, and find realistic solutions that help them get back on track — while also protecting the Credit Union and managing delinquency responsibly.

We’re looking for an experienced collections professional who knows how to balance empathy with accountability, navigate difficult conversations with confidence, and turn challenging situations into positive member experiences.

In-Office Training + Potential Hybrid Opportunity

This position is classified as an in-office role. We believe being together during training is important to learning our systems, understanding our culture, and building strong connections with your team. Once fully trained and consistently meeting performance expectations, employees may have the opportunity to work remotely 1–2 days per week, based on department and business needs. Remote work is not guaranteed and may vary over time.

More Than a Paycheck

We know your benefits matter, too. Chief Financial Credit Union offers a competitive benefits package designed to support you and your family, including:

• Medical insurance — Blue Cross Blue Shield PPO and BCN HMO options with a $500 deductible

• Employer contribution toward medical, dental, and vision premiums

• Insurance waiver rebate for eligible employees who do not need medical coverage through Chief

• 401(k) employer contribution

• $50,000 in employer-paid life insurance

• Employer-paid Short-Term Disability (STD) and Long-Term Disability (LTD) coverage

• Paid holidays

• Generous vacation and PTO

• Tuition reimbursement Program after one year of employment (qualifying terms apply)

What You'll Do

In this role, you’ll manage more complex delinquent accounts and work directly with members to determine the best path forward. You will:

• Connect with members regarding delinquent loans and accounts and help identify solutions to bring them current.

• Listen to members, understand their financial circumstances, and provide thoughtful guidance on repayment options.

• Develop customized payment arrangements when appropriate and follow through to ensure commitments are met.

• Analyze borrowers' financial situations and determine appropriate next steps when traditional repayment arrangements aren't successful.

• Manage more advanced collection activities, including credit reporting disputes, negative deposit accounts, repossession preparation, and accounts requiring legal action.

• Maintain accurate, timely documentation of collection activity and member interactions.

• Identify potential fraud or account concerns and take appropriate action.

• Work closely with your teammates and leadership to meet department goals and provide an outstanding member experience.

• Stay current on Credit Union procedures, compliance requirements, and collection best practices.

What Makes Someone Successful Here?

You understand that being successful in collections doesn't mean treating every member the same.

You're able to have direct conversations about money while remaining respectful and professional. You ask good questions. You listen. You know when flexibility can create a successful outcome — and when it's time to take the next collection step.

You’ll be a great fit if you:

• Have previous collections, lending, financial services, or closely related experience and are ready to take on more complex accounts.

• Are comfortable discussing delinquency and asking for payment while maintaining a member-service mindset.

• Have strong judgment and can balance helping the member with protecting the Credit Union.

• Can analyze financial information and use it to recommend appropriate solutions.

• Communicate confidently and professionally by phone and in writing.

• Stay organized and accurately document conversations, commitments, and account activity.

• Can handle sensitive and sometimes difficult conversations with tact, diplomacy, and confidentiality.

• Enjoy solving problems and finding a path forward.

• Are comfortable working toward individual and department performance expectations.

• Have a high school diploma or GED.

Your Schedule

This is a full-time position with a regular schedule of:

Monday–Friday | 8:40 a.m.–5:15 p.m.

Team members also participate in:

Rotating Saturdays from 8:40 a.m.–12:15 p.m.

Pay

$20.00–$25.00 per hour

Pay within the range will be based on relevant experience, skills, and qualifications.

Why This Role Matters

Behind every delinquent account is a person and a situation that may be more complicated than a number on a screen.

As a Collector II, you have the opportunity to make a difficult conversation productive. Sometimes that means helping a member create a payment plan they can realistically maintain. Other times, it means clearly explaining what needs to happen next and following through.

Either way, you'll play an important role in helping our members navigate financial challenges while protecting the financial strength of their Credit Union.

If you're an experienced collections professional who believes you can be compassionate and accountable, member-focused and results-driven, we'd love to meet you.

Ready to help members find their next step? Apply today.

Turn Everyday Transactions Into Meaningful Member Relationships.

$18.00–$22.00/hour | Full-Time | In-Branch

At Chief Financial Credit Union, working in a branch is about more than completing transactions. It’s about creating a welcoming experience and helping members feel confident about their finances.

A member may stop in to make a deposit, open an account, ask about a loan payment, or get help using a digital service. Sometimes they know exactly what they need. Other times, they need someone who will listen, ask the right questions, and guide them toward the best solution.

That’s where you come in.

As a Member Service Representative I, you’ll be one of the first people our members see and someone they can count on for accurate transactions, helpful answers, and professional service. You’ll assist members in the branch and by phone, open and maintain accounts, and introduce products and services that can make managing their finances easier.

We’re looking for someone who enjoys helping people, takes pride in getting the details right, and understands the importance of creating a positive member experience.

An In-Branch Role

This is an in-person role where you’ll work alongside your team and assist members face-to-face and by phone. Being present in the branch allows you to build relationships with members, learn from experienced teammates, and develop a strong understanding of Chief’s products, systems, and service expectations.

More Than a Paycheck

We know your benefits matter, too. Chief Financial Credit Union offers a competitive benefits package designed to support you and your family, including:

• Medical insurance — Blue Cross Blue Shield PPO and BCN HMO options with a $500 deductible
• Employer contribution toward medical, dental, and vision premiums
• Insurance waiver rebate for eligible employees who do not need medical coverage through Chief
• 401(k) employer contribution
• $50,000 in employer-paid life insurance
• Employer-paid Short-Term Disability (STD) and Long-Term Disability (LTD) coverage
• Paid holidays
• Generous vacation and PTO
• Tuition reimbursement program after one year of employment (qualifying terms apply)

What You’ll Do

In this role, you’ll help members with their everyday financial needs while creating an experience that feels personal, professional, and welcoming. You will:

• Serve members in the branch, by telephone, and through other assigned service channels.
• Process deposits, withdrawals, payments, transfers, and other financial transactions accurately and efficiently.
• Open, close, and maintain consumer accounts in accordance with Credit Union procedures and regulatory requirements.
• Answer routine account questions and help members resolve service concerns within your level of authority.
• Listen beyond the initial request to understand what the member may need and recommend appropriate products, services, and digital solutions.
• Educate members about account features, online and mobile banking tools, and other resources that can make managing their finances easier.
• Balance your cash drawer and complete end-of-day procedures accurately and on time.
• Protect member accounts and information by following verification, security, confidentiality, fraud-prevention, and internal-control procedures.
• Maintain accurate member records, reports, logs, and transaction documentation.
• Recognize when a request or concern requires additional review and escalate it appropriately.
• Respond promptly and professionally to members, coworkers, internal partners, and vendors.
• Help maintain an organized, professional, and welcoming branch environment.
• Build your knowledge of Credit Union products, services, systems, policies, and procedures.

What Makes Someone Successful Here?

Great branch service isn’t just about completing a transaction. It’s about making sure the member leaves feeling heard, supported, and confident about what comes next.

You’re approachable and professional. You pay attention to details and understand the importance of accuracy when handling someone’s money. You’re comfortable asking questions, explaining information clearly, and starting a conversation when you recognize another way Chief may be able to help.

You’ll be a great fit if you:

• Have one month to one year of similar or related experience, ideally in a credit union, bank, retail, cash-handling, or customer-service environment.
• Genuinely enjoy helping people and building relationships.
• Communicate clearly, professionally, and respectfully in person and by phone.
• Are comfortable handling cash and completing financial transactions with a high degree of accuracy.
• Pay close attention to details and take ownership of your work.
• Can balance multiple member needs and responsibilities in a fast-paced environment.
• Are comfortable recommending products, services, and digital solutions when they can genuinely benefit the member.
• Use good judgment and recognize when a situation should be escalated.
• Understand the importance of confidentiality, account security, verification, and internal controls.
• Are comfortable learning and working within multiple computer systems and applications.
• Are dependable, adaptable, and team-oriented.
• Enjoy being part of a team and contributing wherever help is needed.
• Are comfortable working toward individual and branch service, accuracy, quality, and performance expectations.
• Have a high school diploma or GED.

This position requires the ability to sit or stand for extended periods, use computers and standard branch equipment, and occasionally lift or move items weighing up to 20 pounds. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential responsibilities of the position.

Your Schedule

This is a full-time, in-branch position with a regular schedule of:

Monday–Friday | 8:40 a.m.–5:15 p.m.

Team members also participate in:

Rotating late nights until 6:00 p.m.

Rotating Saturdays from 8:45 a.m.–12:15 p.m.

Pay

$18.00–$22.00 per hour

Pay within the range will be based on relevant experience, skills, and qualifications.

Why This Role Matters

For many members, the branch is where their relationship with Chief begins.

Whether someone is making an everyday transaction, opening a new account, asking for help, or trying to understand their financial options, you have the opportunity to make that experience easier and more personal.

As a Member Service Representative I, you’ll do more than process transactions. You’ll build trust, help members find solutions, and create the kind of service experience that keeps them coming back to Chief.

You’ll also gain hands-on financial-service experience, deepen your knowledge of Credit Union operations, and build a strong foundation for continued growth within the organization.

If you believe great service means listening, helping, educating, and getting the details right, we’d love to meet you.

Ready to turn everyday transactions into meaningful member relationships? Apply today.

Lead the Team. Strengthen the Decisions. Help Members Move Forward.

Full-Time | Management Position | In-Office Leadership + Potential Hybrid Flexibility

At Chief Financial Credit Union, lending is about more than approving applications and reaching production goals. It’s about understanding the person behind the application and helping members make confident financial decisions.

As our Direct Lending Manager, you’ll lead a small, experienced team responsible for helping members access the financing they need. You’ll guide department performance, develop lenders, review complex applications, and make sound decisions that balance member needs with responsible risk management.

This is a hands-on management position for someone who understands that great leadership happens alongside the team—not from a distance.

You’ll remain connected to the day-to-day work of Direct Lending while building the people, processes, and strategies that help the department grow responsibly.

A Hands-On Leadership Opportunity

You won’t simply monitor reports or manage from the sidelines.

You’ll coach lenders through challenging situations, review and underwrite applications, make escalated and exception decisions within your lending authority, and step in when the team needs additional support.

At the same time, you’ll look beyond the application in front of you—identifying trends, improving workflows, strengthening portfolio performance, and creating an environment where employees can learn, grow, and do their best work.

What You’ll Do

As the Direct Lending Manager, you will:

• Lead, coach, and develop the Direct Lending team, setting clear expectations and providing meaningful, ongoing feedback.

• Oversee daily loan origination, processing, decisioning, and funding activities.

• Review, underwrite, and approve consumer loans within assigned lending authority.

• Evaluate escalated, complex, and exception requests while balancing member needs, credit quality, and responsible risk.

• Monitor production, service levels, portfolio quality, productivity, yield, and profitability.

• Use department data to identify trends, address performance concerns, and support responsible loan growth.

• Establish effective staffing, workflow, and service expectations so members receive timely and consistent support.

• Develop and improve lending procedures, workflows, and operational practices.

• Ensure lending activities comply with applicable laws, regulations, Credit Union policies, and sound lending practices.

• Work collaboratively with branch operations, the Contact Center, Collections, Accounting, Compliance, and other departments.

• Support lending technology and vendor relationships, including system improvements, service expectations, and process enhancements.

• Communicate department results, needs, risks, and opportunities clearly to senior leadership.

• Create a team culture built on accountability, sound judgment, learning, collaboration, and exceptional member service.

What You’ll Bring

We’re looking for a lending professional who can combine strong credit judgment with thoughtful people leadership.

You should have:

• Three to five years of consumer lending, underwriting, or closely related financial-services experience.

• Prior leadership, supervisory, team-lead, or management experience.

• Demonstrated experience reviewing and making consumer credit decisions.

• A strong understanding of consumer lending regulations, underwriting principles, and responsible risk management.

• The confidence to make difficult decisions and clearly explain the reasoning behind them.

• Experience coaching employees, setting expectations, and addressing performance constructively.

• The ability to interpret lending results and turn data into practical action.

• Strong organization, communication, problem-solving, and relationship-building skills.

• Experience working with loan origination systems, spreadsheets, and standard business technology.

• A two-year college degree, specialized lending or financial-services training, or an equivalent combination of education and directly related experience.

Credit-union experience is strongly preferred, but we’re also interested in candidates who understand relationship-based lending and share our commitment to serving members responsibly.

The Kind of Leader We’re Looking For

The right person for this role understands that managing a lending department requires more than technical knowledge.

You know how to:

• Set a clear direction while staying connected to daily operations.

• Hold employees accountable without losing sight of coaching and development.

• Make timely, well-supported credit decisions.

• Balance growth, service, compliance, and portfolio quality.

• Build trust across departments.

• Remain calm and decisive when situations are complex.

• Recognize that every loan application represents a real person and a real financial decision.

You don’t have to choose between caring about members and protecting the Credit Union. Great lending leadership does both.

In-Office Leadership + Potential Hybrid Opportunity

This position is classified as an in-office management role. We believe being present with the team is important—especially while learning our systems, understanding our lending approach, building relationships, and establishing yourself as a leader.

Once training is complete and the manager has demonstrated the ability to lead the department effectively, limited hybrid flexibility may be available based on performance, department coverage, operational needs, and leadership approval.

Hybrid flexibility is not guaranteed and may be adjusted as business or team needs change.

Schedule

This is a full-time, exempt management position with a standard Monday–Friday business schedule.

Because this is a leadership role, occasional schedule flexibility may be necessary to support employees, respond to operational needs, complete time-sensitive work, or participate in meetings and Credit Union activities.

Compensation

Starting salary will be based on the candidate’s direct lending experience, underwriting and approval authority, leadership background, technical knowledge, and ability to assume the full responsibilities of the position.

Benefits That Support You

Chief Financial Credit Union offers a comprehensive management benefits package that includes:

• Blue Cross Blue Shield PPO and BCN HMO medical plan options with a $500 deductible.

• Employer contribution of 90% toward medical and dental premiums.

• Vision coverage.

• A medical insurance waiver rebate for eligible employees who do not need Credit Union-sponsored medical coverage.

• Employer-paid life insurance coverage of $100,000.

• Employer-paid short-term and long-term disability insurance.

• 401(k) plan with employer contribution.

• Paid holidays.

• Generous vacation and paid time off.

• Tuition reimbursement after one year of employment, subject to program requirements.

• Opportunities for professional growth, leadership development, and continued learning.

Why Chief Financial Credit Union?

We’re a growing credit union that still believes relationships matter.

Our size gives leaders the opportunity to make a visible impact. You won’t be several levels removed from the decisions or the people affected by them. You’ll work directly with your team, collaborate with senior leadership, and help shape how Direct Lending serves our members and supports the Credit Union’s future.

If you’re ready to lead with sound judgment, develop a strong team, and help members find responsible financial solutions, we’d like to meet you.

Apply today and help lead the next chapter of Direct Lending at Chief Financial Credit Union.

Chief Financial Credit Union is an Equal Opportunity Employer.

Turn Everyday Transactions Into Meaningful Member Relationships.

$18.00–$22.00/hour | Full-Time | In-Branch

At Chief Financial Credit Union, working in a branch is about more than completing transactions. It’s about creating a welcoming experience and helping members feel confident about their finances.

A member may stop in to make a deposit, open an account, ask about a loan payment, or get help using a digital service. Sometimes they know exactly what they need. Other times, they need someone who will listen, ask the right questions, and guide them toward the best solution.

That’s where you come in.

As a Member Service Representative I, you’ll be one of the first people our members see and someone they can count on for accurate transactions, helpful answers, and professional service. You’ll assist members in the branch and by phone, open and maintain accounts, and introduce products and services that can make managing their finances easier.

We’re looking for someone who enjoys helping people, takes pride in getting the details right, and understands the importance of creating a positive member experience.

An In-Branch Role

This is an in-person role where you’ll work alongside your team and assist members face-to-face and by phone. Being present in the branch allows you to build relationships with members, learn from experienced teammates, and develop a strong understanding of Chief’s products, systems, and service expectations.

More Than a Paycheck

We know your benefits matter, too. Chief Financial Credit Union offers a competitive benefits package designed to support you and your family, including:

• Medical insurance — Blue Cross Blue Shield PPO and BCN HMO options with a $500 deductible
• Employer contribution toward medical, dental, and vision premiums
• Insurance waiver rebate for eligible employees who do not need medical coverage through Chief
• 401(k) employer contribution
• $50,000 in employer-paid life insurance
• Employer-paid Short-Term Disability (STD) and Long-Term Disability (LTD) coverage
• Paid holidays
• Generous vacation and PTO
• Tuition reimbursement program after one year of employment (qualifying terms apply)

What You’ll Do

In this role, you’ll help members with their everyday financial needs while creating an experience that feels personal, professional, and welcoming. You will:

• Serve members in the branch, by telephone, and through other assigned service channels.
• Process deposits, withdrawals, payments, transfers, and other financial transactions accurately and efficiently.
• Open, close, and maintain consumer accounts in accordance with Credit Union procedures and regulatory requirements.
• Answer routine account questions and help members resolve service concerns within your level of authority.
• Listen beyond the initial request to understand what the member may need and recommend appropriate products, services, and digital solutions.
• Educate members about account features, online and mobile banking tools, and other resources that can make managing their finances easier.
• Balance your cash drawer and complete end-of-day procedures accurately and on time.
• Protect member accounts and information by following verification, security, confidentiality, fraud-prevention, and internal-control procedures.
• Maintain accurate member records, reports, logs, and transaction documentation.
• Recognize when a request or concern requires additional review and escalate it appropriately.
• Respond promptly and professionally to members, coworkers, internal partners, and vendors.
• Help maintain an organized, professional, and welcoming branch environment.
• Build your knowledge of Credit Union products, services, systems, policies, and procedures.

What Makes Someone Successful Here?

Great branch service isn’t just about completing a transaction. It’s about making sure the member leaves feeling heard, supported, and confident about what comes next.

You’re approachable and professional. You pay attention to details and understand the importance of accuracy when handling someone’s money. You’re comfortable asking questions, explaining information clearly, and starting a conversation when you recognize another way Chief may be able to help.

You’ll be a great fit if you:

• Have one month to one year of similar or related experience, ideally in a credit union, bank, retail, cash-handling, or customer-service environment.
• Genuinely enjoy helping people and building relationships.
• Communicate clearly, professionally, and respectfully in person and by phone.
• Are comfortable handling cash and completing financial transactions with a high degree of accuracy.
• Pay close attention to details and take ownership of your work.
• Can balance multiple member needs and responsibilities in a fast-paced environment.
• Are comfortable recommending products, services, and digital solutions when they can genuinely benefit the member.
• Use good judgment and recognize when a situation should be escalated.
• Understand the importance of confidentiality, account security, verification, and internal controls.
• Are comfortable learning and working within multiple computer systems and applications.
• Are dependable, adaptable, and team-oriented.
• Enjoy being part of a team and contributing wherever help is needed.
• Are comfortable working toward individual and branch service, accuracy, quality, and performance expectations.
• Have a high school diploma or GED.

This position requires the ability to sit or stand for extended periods, use computers and standard branch equipment, and occasionally lift or move items weighing up to 20 pounds. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential responsibilities of the position.

Your Schedule

This is a full-time, in-branch position with a regular schedule of:

Monday–Friday | 8:40 a.m.–5:15 p.m.

Team members also participate in:

Rotating late nights until 6:00 p.m.

Rotating Saturdays from 8:45 a.m.–12:15 p.m.

Pay

$18.00–$22.00 per hour

Pay within the range will be based on relevant experience, skills, and qualifications.

Why This Role Matters

For many members, the branch is where their relationship with Chief begins.

Whether someone is making an everyday transaction, opening a new account, asking for help, or trying to understand their financial options, you have the opportunity to make that experience easier and more personal.

As a Member Service Representative I, you’ll do more than process transactions. You’ll build trust, help members find solutions, and create the kind of service experience that keeps them coming back to Chief.

You’ll also gain hands-on financial-service experience, deepen your knowledge of Credit Union operations, and build a strong foundation for continued growth within the organization.

If you believe great service means listening, helping, educating, and getting the details right, we’d love to meet you.

Ready to turn everyday transactions into meaningful member relationships? Apply today.