Keep Cards Working. Protect Members. Solve Problems That Matter.

$18.00–$22.00/hour | Full-Time | In-Office Training + Potential Hybrid Flexibility

At Chief Financial Credit Union, our Card Services team helps keep one of the most important parts of our members’ financial lives running smoothly.

A member’s card may stop working when they need it most. A transaction may not look right. A card may be lost or compromised. Or a teammate may need help figuring out how to resolve a card-related issue.

That’s where you come in.

As a Card Service Representative I, you’ll help members and employees navigate card questions, resolve everyday servicing needs, process fraud claims, and make sure card accounts are handled accurately and securely.

This is a great opportunity for someone who enjoys solving problems, digging into details, and helping people — while also understanding that protecting our members and the Credit Union is just as important as providing great service.

You’ll become a go-to resource for card servicing and build valuable knowledge in payments, fraud prevention, card operations, and financial services along the way.

In-Office Training + Potential Hybrid Opportunity

This position is classified as an in-office role. We believe being together during training is important to learning our systems, understanding our culture, and building strong connections with your team. Once fully trained and consistently meeting performance expectations, employees may have the opportunity to work remotely 1–2 days per week, based on department and business needs. Remote work is not guaranteed and may vary over time.

More Than a Paycheck

We know your benefits matter, too. Chief Financial Credit Union offers a competitive benefits package designed to support you and your family, including:

• Medical insurance — Blue Cross Blue Shield PPO and BCN HMO options with a $500 deductible

• Employer contribution toward medical, dental, and vision premiums

• Insurance waiver rebate for eligible employees who do not need medical coverage through Chief

• 401(k) employer contribution

• $50,000 in employer-paid life insurance

• Employer-paid Short-Term Disability (STD) and Long-Term Disability (LTD) coverage

• Paid holidays

• Generous vacation and PTO

• Tuition reimbursement program after one year of employment (qualifying terms apply)

What You'll Do

Card Services is part member service, part problem-solving, and part protecting the Credit Union. In this role, you will:

• Help members and employees with card-related questions and provide clear, accurate information and direction.

• Process everyday card servicing requests, including card orders, reissues, reprints, and proactive card maintenance.

• Help members when something doesn't look right by processing, filing, investigating, and monitoring card-related fraud claims.

• Troubleshoot routine card issues and work toward resolving questions on the first contact whenever possible.

• Balance great member service with fraud prevention, account security, and responsible risk management.

• Maintain accurate card portfolio information, reports, and data used for operational and compliance purposes.

• Respond promptly and professionally to member, employee, vendor, email, and system-based communications.

• Work closely with branches, the Contact Center, Accounting, Lending, and other teams to resolve card-related issues.

• Partner with external vendors when needed to help solve problems and keep card operations moving.

• Follow established procedures and use good judgment to recognize when a complex, high-risk, or unusual situation needs to be escalated.

• Look for recurring issues and opportunities to make Card Services processes and the member experience better.

• Continue building your knowledge of financial services, card and payment programs, fraud prevention, and emerging technology.

What Makes Someone Successful Here?

You understand that when someone has a problem with their card, it rarely feels like a small problem to them.

Maybe they're standing at a checkout and their card isn't working. Maybe they see a transaction they don't recognize. Maybe they're worried their account has been compromised.

You know how to stay calm, ask the right questions, pay attention to the details, and help move the situation toward a solution.

You also understand that Card Services isn't only about fixing problems. Accuracy and judgment matter. You'll be working with sensitive financial information, fraud claims, account maintenance, and processes designed to protect both our members and the Credit Union.

You'll be a great fit if you:

• Have a year of similar or related experience, ideally in a credit union, bank, financial institution, card services, payments, fraud, or another complex service environment.

• Enjoy investigating problems and figuring out what happened — not just passing the issue along.

• Communicate clearly and professionally with members, coworkers, and outside partners.

• Have strong attention to detail and understand why accuracy matters when working with financial information.

• Can balance helping the member with following procedures, protecting accounts, and managing risk.

• Are comfortable handling confidential or sensitive situations with discretion, diplomacy, and tact.

• Can navigate computer systems and Microsoft applications confidently while managing multiple tasks and priorities.

• Know when you can resolve something independently and when a situation needs to be escalated.

• Take ownership of your work and follow through on requests, claims, reports, and communications.

• Enjoy working with other departments and being someone teammates can rely on for help.

• Are interested in learning more about cards, payments, fraud prevention, financial services, and emerging technology.

• Are comfortable working toward individual and department service, quality, accuracy, productivity, and performance expectations.

• Have a high school diploma or GED.

Your Schedule

This is a full-time position.

Day-to-day scheduling may require flexibility based on department staffing and operational needs.

Pay

$18.00–$22.00 per hour

Pay within the range will be based on relevant experience, skills, and qualifications.

Why This Role Matters

Think about how often you use your debit or credit card without giving it a second thought.

That's exactly how it should feel.

Behind that simple experience is a team making sure cards are issued correctly, account information stays accurate, questions get answered, fraud concerns are investigated, and problems get resolved.

As a Card Service Representative I, you'll be part of that team.

When a member is worried about a suspicious transaction, you'll help them understand what happens next. When a card needs to be replaced, you'll help get it taken care of. When another Chief employee needs help solving a card issue for a member, you'll be a resource they can count on.

And as you grow in the role, you'll develop specialized knowledge in card operations, payments, fraud prevention, risk, and financial services — experience that can open the door to continued growth within Card Services and the Credit Union.

If you're someone who believes great service means paying attention, solving problems, protecting members, and following through, we'd love to meet you.

Ready to help keep our members moving? Apply today.

Turn Questions Into Solutions. And Conversations Into Relationships.

$20.00–$25.00/hour | Full-Time | In-Office Training + Potential Hybrid Flexibility

At Chief Financial Credit Union, our Contact Center is about more than answering phones. It’s about being there when our members need us.

A member may call with a quick question. Or they may need help navigating an account issue, understanding a loan, solving a problem with a digital service, or figuring out what financial solution makes the most sense for them.

That’s where you come in.

As a Contact Center Representative II, you’ll use your experience and financial knowledge to handle more complex member needs, solve problems independently, and create the kind of experience that builds trust and keeps members coming back to Chief.

We’re looking for an experienced financial-service professional who can balance great service with sound judgment, navigate multiple systems and priorities with confidence, and recognize opportunities to connect members with products and services that can make their financial lives better.

In-Office Training + Potential Hybrid Opportunity

This position is classified as an in-office role. We believe being together during training is important to learning our systems, understanding our culture, and building strong connections with your team. Once fully trained and consistently meeting performance expectations, employees may have the opportunity to work remotely 1–2 days per week, based on department and business needs. Remote work is not guaranteed and may vary over time.

More Than a Paycheck

We know your benefits matter, too. Chief Financial Credit Union offers a competitive benefits package designed to support you and your family, including:

• Medical insurance — Blue Cross Blue Shield PPO and BCN HMO options with a $500 deductible

• Employer contribution toward medical, dental, and vision premiums

• Insurance waiver rebate for eligible employees who do not need medical coverage through Chief

• 401(k) employer contribution

• $50,000 in employer-paid life insurance

• Employer-paid Short-Term Disability (STD) and Long-Term Disability (LTD) coverage

• Paid holidays

• Generous vacation and PTO

• Tuition reimbursement program after one year of employment (qualifying terms apply)

What You'll Do

In this role, you’ll be trusted to handle more complex member needs with confidence and independence. You will:

• Serve members across phone and digital channels, helping with everything from everyday questions to more complex account and servicing needs.

• Independently resolve member concerns, escalated service issues, and advanced transactions whenever possible.

• Perform advanced account and loan maintenance, e-Services processing, card servicing, and other member-requested transactions within your authority.

• Assist members with consumer loan questions, website inquiries, and digital loan requests.

• Listen beyond the initial question to understand what the member really needs and recommend appropriate products, services, loans, or digital solutions.

• Help turn difficult situations around through thoughtful problem-solving and service recovery.

• Protect member accounts and information by following verification, security, fraud-prevention, and internal-control procedures.

• Maintain accurate and timely documentation of member interactions, transactions, maintenance, and follow-up.

• Work efficiently across multiple systems and service queues while maintaining a high level of accuracy and member service.

• Share your knowledge with teammates and help reinforce consistent, high-quality service across the Contact Center.

• Identify recurring member issues and opportunities to improve processes or the overall member experience.

What Makes Someone Successful Here?

You understand that great Contact Center service isn't about getting through a call as quickly as possible. It's about getting the member to the right solution.

You ask good questions. You listen. You can explain financial information in a way that makes sense. You’re comfortable solving problems independently, but you also have the judgment to recognize when something needs to be escalated.

And when you see an opportunity to help a member with more than what they originally called about, you’re comfortable starting that conversation.

You’ll be a great fit if you:

• Have 1–3 years of similar or related experience, ideally within a credit union, bank, financial institution, contact center, lending environment, or other complex service setting.

• Are experienced enough to confidently handle more complicated member questions and servicing needs.

• Communicate clearly, professionally, and genuinely enjoy helping people.

• Are comfortable recommending products, services, loans, and digital solutions when they can genuinely benefit the member.

• Have strong judgment and can balance excellent member service with protecting the Credit Union.

• Can navigate multiple computer systems, applications, and conversations while remaining accurate and organized.

• Are a strong problem-solver who doesn't need a script for every situation.

• Can handle escalated or sensitive conversations with tact, diplomacy, and confidentiality.

• Understand the importance of fraud prevention, account security, verification, and internal controls.

• Take ownership of member issues and follow through until they are resolved or appropriately escalated.

• Enjoy sharing knowledge and being someone your teammates can count on.

• Are comfortable working toward individual and department service, quality, accuracy, productivity, and performance expectations.

• Have a high school diploma or GED.

Your Schedule

This is a full-time position with a regular schedule of:

Monday–Friday | 8:40 a.m.–5:15 p.m.

Team members also participate in:

Rotating late nights until 6:15 p.m.

Rotating Saturdays from 8:40 a.m.–12:15 p.m.

Pay

$20.00–$25.00 per hour

Pay within the range will be based on relevant experience, skills, and qualifications.

Why This Role Matters

For many members, the Contact Center is their connection to Chief.

When they have a question, something isn't working, they need help with an account, or they simply aren't sure what to do next, you're the person who can make the difference between frustration and a great experience.

As a Contact Center Representative II, you'll have the knowledge and experience to do more than provide an answer. You'll solve problems, build relationships, identify opportunities to help, and give members confidence that they have someone at Chief they can count on.

You'll also be someone your teammates can turn to — sharing what you know and helping us deliver a consistently great member experience.

If you're an experienced financial-service professional who believes great service means listening, solving, educating, and looking for ways to help, we'd love to meet you.

Ready to turn your experience into better member experiences? Apply today.

Help Members Find a Way Forward

$20.00–$25.00/hour | Full-Time | In-Office Training + Potential Hybrid Flexibility

Collections at Chief Financial Credit Union is about more than collecting a past-due payment. It’s about helping people.

Life happens. A job changes. An unexpected expense comes up. A member falls behind. That’s where you come in.

As a Collector II, you’ll work directly with members to understand their situation, talk through options, and find realistic solutions that help them get back on track — while also protecting the Credit Union and managing delinquency responsibly.

We’re looking for an experienced collections professional who knows how to balance empathy with accountability, navigate difficult conversations with confidence, and turn challenging situations into positive member experiences.

In-Office Training + Potential Hybrid Opportunity

This position is classified as an in-office role. We believe being together during training is important to learning our systems, understanding our culture, and building strong connections with your team. Once fully trained and consistently meeting performance expectations, employees may have the opportunity to work remotely 1–2 days per week, based on department and business needs. Remote work is not guaranteed and may vary over time.

More Than a Paycheck

We know your benefits matter, too. Chief Financial Credit Union offers a competitive benefits package designed to support you and your family, including:

• Medical insurance — Blue Cross Blue Shield PPO and BCN HMO options with a $500 deductible

• Employer contribution toward medical, dental, and vision premiums

• Insurance waiver rebate for eligible employees who do not need medical coverage through Chief

• 401(k) employer contribution

• $50,000 in employer-paid life insurance

• Employer-paid Short-Term Disability (STD) and Long-Term Disability (LTD) coverage

• Paid holidays

• Generous vacation and PTO

• Tuition reimbursement Program after one year of employment (qualifying terms apply)

What You'll Do

In this role, you’ll manage more complex delinquent accounts and work directly with members to determine the best path forward. You will:

• Connect with members regarding delinquent loans and accounts and help identify solutions to bring them current.

• Listen to members, understand their financial circumstances, and provide thoughtful guidance on repayment options.

• Develop customized payment arrangements when appropriate and follow through to ensure commitments are met.

• Analyze borrowers' financial situations and determine appropriate next steps when traditional repayment arrangements aren't successful.

• Manage more advanced collection activities, including credit reporting disputes, negative deposit accounts, repossession preparation, and accounts requiring legal action.

• Maintain accurate, timely documentation of collection activity and member interactions.

• Identify potential fraud or account concerns and take appropriate action.

• Work closely with your teammates and leadership to meet department goals and provide an outstanding member experience.

• Stay current on Credit Union procedures, compliance requirements, and collection best practices.

What Makes Someone Successful Here?

You understand that being successful in collections doesn't mean treating every member the same.

You're able to have direct conversations about money while remaining respectful and professional. You ask good questions. You listen. You know when flexibility can create a successful outcome — and when it's time to take the next collection step.

You’ll be a great fit if you:

• Have previous collections, lending, financial services, or closely related experience and are ready to take on more complex accounts.

• Are comfortable discussing delinquency and asking for payment while maintaining a member-service mindset.

• Have strong judgment and can balance helping the member with protecting the Credit Union.

• Can analyze financial information and use it to recommend appropriate solutions.

• Communicate confidently and professionally by phone and in writing.

• Stay organized and accurately document conversations, commitments, and account activity.

• Can handle sensitive and sometimes difficult conversations with tact, diplomacy, and confidentiality.

• Enjoy solving problems and finding a path forward.

• Are comfortable working toward individual and department performance expectations.

• Have a high school diploma or GED.

Your Schedule

This is a full-time position with a regular schedule of:

Monday–Friday | 8:40 a.m.–5:15 p.m.

Team members also participate in:

Rotating Saturdays from 8:40 a.m.–12:15 p.m.

Pay

$20.00–$25.00 per hour

Pay within the range will be based on relevant experience, skills, and qualifications.

Why This Role Matters

Behind every delinquent account is a person and a situation that may be more complicated than a number on a screen.

As a Collector II, you have the opportunity to make a difficult conversation productive. Sometimes that means helping a member create a payment plan they can realistically maintain. Other times, it means clearly explaining what needs to happen next and following through.

Either way, you'll play an important role in helping our members navigate financial challenges while protecting the financial strength of their Credit Union.

If you're an experienced collections professional who believes you can be compassionate and accountable, member-focused and results-driven, we'd love to meet you.

Ready to help members find their next step? Apply today.